Return Material Authorization Form

Use this page to submit an RMA Form to Mattec's Repair Department. Submit one form for each MIU that will be sent in for repair.

You will not be notified of the cost of a repair in advance unless the cost exceeds the Standard Repair Charges. The Standard Repair Charges cover most items, but do not cover circuit boards, displays, nor front panels. If a repair is not covered by your maintenance contract, please include a Purchase Order Number below.
You are not required to wait on a RMA number before sending in your repair.
Standard procedure is not to generate a RMA number until the repairs are received at Mattec.

All shipments are FOB Mattec. Return shipment charges will be added to the final bill.
If you wish to have the shipping charges applied toward your account be sure to include the account number in the problem description box.

Please ship all MIU repairs to:

EPICOR Software, Inc.
C\O: Mattec Depot
4801 Friedrich Lane
BLDG 1, Suite 110
Austin, TX 78744

Standard Repair Charges are as follows:

    MIU Repair $600.00
    Diagnosis/No Problems Detected $250.00

Enter Your Company Information:


Company
Contact Name
Address
City
Province/State
Postal/Zip
Country
Phone Number
Fax Number
E-mail Address
P.O Number
Unit's Serial Number
Shipping Method  

Please Note: Epicor exclusively uses Federal Express for all return shipments.

Please provide a detailed description of the problem.
Be very specific about the nature of the issue you are experiencing.
Failure to do so may result in lengthy delays.

                                                  ** This is a REQUIRED field **

                                                  ** This is a REQUIRED field **

 

Please use the Submit Button above.
Do NOT print this page and include it in the repair.

Thank you.

All prices are subject to change without notice.


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